User Guide

1. Registration and Account Approval

1. Click the "Register" button in the navigation bar
2. Fill in your details:
   • First Name
   • Last Name
   • Phone Number (Australian format starting with 0)
   • Email Address
   • Billing Address
   • Password (minimum 8 characters)
3. Accept the terms and conditions
4. Click "Register" to create your account
5. Your account will be pending verification by Dominic
6. You will receive a notification when your account is verified

2. Managing Notifications

Our new in-app notification system replaces email notifications for a more streamlined experience:

• Access your notifications through the bell icon in the top navigation bar
• Notification types include:
  • Account verification status
  • Booking confirmations and updates
  • Payment confirmations
  • Service updates
• Features:
  • Real-time notifications appear instantly
  • Unread notifications show a count badge
  • Click notifications to view full details
  • Mark individual or all notifications as read
  • Access complete notification history

3. Booking Process

1. Log in to your account
2. Click "Book" in the navigation menu
3. Fill in trip details:
   • Pickup location (use Google Maps autocomplete)
   • Add stops if needed using the "Add A Stop" button
   • Dropoff location
   • Pickup date and time
4. Enter passenger details:
   • Number of passengers (maximum 4)
   • Booster seats needed ($5 each)
   • Forward facing baby seats ($8 each)
5. Click "Calculate Fare" to see the estimated cost
6. Review the fare breakdown which includes:
   • Base fee
   • Distance rate
   • Time rate
   • Time-based surcharges:
7. Child seat fees:
   • Booster seats:
   • Forward facing baby seats:
8. Toll road fees (automatically detected):
9. Rural road fees (if applicable)
10. Loyalty discount (if eligible)
11. Add any special notes or requirements
12. Click "Request Booking" to submit

4. Booking Management

• View your bookings by clicking "My Bookings" in the navigation menu
• Each booking shows:
  • Booking status (Pending, Accepted, Completed, or Rejected)
  • Payment status
  • Trip details
  • Fare breakdown including loyalty discounts
  • Child seat selections
• Booking actions:
  • Modify pending bookings
  • Cancel pending bookings
  • View booking history
• Notification updates for:
  • Booking acceptance/rejection
  • Payment confirmation
  • Trip modifications
  • Service updates

5. Loyalty Discounts

• Benefits for regular customers:
  • Percentage-based discounts on total fare
  • Automatic discount application
  • Visible discount amount in fare breakdown
• Discount features:
  • Applied before additional fees
  • Percentage assigned based on booking history
  • Managed by administrators
  • View current discount in fare calculations
• Contact admin@drvr.com.au to inquire about loyalty discount eligibility

6. Making Payment

1. Once your booking is accepted, you'll receive a notification with payment instructions
2. Click the Square payment link in the notification
3. Complete the payment using your preferred payment method
4. You'll receive a confirmation notification once payment is processed
5. Your booking status will update to reflect the payment
6. Admin will verify and confirm your payment